Privacy Policy – luck22 Pakistan Platform

1 Who We Are

luck22 ("we", "us", "the Platform") operates the online sports betting and gaming platform accessible at luck22.onl and through the downloadable Android application. luck22 provides sports betting services covering Cricket, Pakistan Super League (PSL), T20 Internationals, Football, Esports and other markets, as well as casino products including Slots and Live Casino, all denominated in PKR for Pakistan-based users.

This Privacy Policy describes how luck22 collects, processes, stores and protects the personal data of registered users and visitors to the platform. It also sets out your rights in relation to your personal data and how you can exercise those rights.

For all privacy-related enquiries, you can contact us directly at [email protected].

2 Data We Collect

luck22 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site and app, and in some cases from third-party payment processors when you make a deposit or withdrawal.

2.1 Registration and Account Data

• Full name as it appears on your official identification.
• Date of birth (required to verify you are aged 18 or over).
• Email address used as your account login and primary contact.
• Mobile number for account verification and security purposes.
• City or region in Pakistan, used to tailor content and payment options.
• Account username and encrypted password credentials.

2.2 Identity Verification Data

For the purpose of verifying your identity and age before withdrawals or as required during account review, luck22 may request copies of government-issued identification such as a CNIC (Computerised National Identity Card) or similar document. These documents are handled with strict confidentiality and used solely for verification purposes.

2.3 Transaction and Financial Data

• Deposit and withdrawal history in PKR, including amounts, dates and payment methods used.
• Payment method identifiers — for example, your JazzCash or Easypaisa account number (partial, not full credentials).
• Betting and gaming activity including bets placed, stakes, markets selected and settlement outcomes.

2.4 Technical and Usage Data

• IP address and approximate location data at the time of login or transaction.
• Device type, operating system version and browser or app version used to access the platform.
• Pages visited, features used, time spent on the platform and session activity logs.
• Cookies and similar tracking technologies as described in Section 6 of this policy.

2.5 Support and Communication Data

When you contact luck22 support by email or through the platform's support channel, we retain records of those communications, including the content of messages and any attachments you send, to help resolve your query and improve our service quality.

3 How We Use Your Data

luck22 uses the personal data it collects for specific, defined purposes. We do not use your data for purposes beyond those listed here without informing you and, where required, obtaining your consent.

luck22 does not use your personal data to build profiles for sale to advertisers, and we do not engage in automated decision-making that produces significant legal effects on your account without human review.

4 Legal Basis for Processing

luck22 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil the account agreement between you and luck22 — including account creation, bet settlement, deposits and withdrawals in PKR.
• Legitimate interests: Processing carried out to protect the platform and its users, including fraud prevention, security monitoring and platform improvement activities, where these interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable legal and record-keeping requirements, including retention of transaction records.
• Consent: For specific processing activities such as optional marketing communications. Where consent is the basis, you may withdraw it at any time by contacting [email protected].

5 Sharing Your Data

luck22 does not sell your personal data. We may share your data with trusted third parties only in the following circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer providers and card processing services receive transaction data required to complete your deposit or withdrawal in PKR.
• Identity verification services: Where third-party identity verification tools are used to confirm age or identity, relevant data is shared solely for that purpose and is not retained by those providers beyond what is necessary.
• Technology and hosting providers: Platform infrastructure, database hosting and app delivery services may process data as part of delivering the luck22 service. These providers operate under data processing agreements and are not permitted to use your data for their own purposes.
• Legal authorities: Where required by law or in response to a valid legal request, luck22 may disclose data to the relevant authorities. We will inform you of any such disclosure where legally permitted to do so.

6 Cookies and Tracking Technologies

luck22 uses cookies and similar technologies on the website and app to make the platform function properly and to understand how users interact with it. Here is a summary of the cookies we use:

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the luck22 platform. luck22 does not use cookies to serve third-party advertising or share browsing data with ad networks.

7 Data Retention

luck22 retains your personal data only for as long as is necessary for the purposes for which it was collected, and in accordance with any applicable legal retention obligations.

• Account data is retained for the duration of your active account and for a defined period after account closure to allow for dispute resolution and legal compliance.
• Transaction records including PKR deposits, withdrawals and betting history are retained for a minimum period required by applicable record-keeping obligations.
• Identity verification documents are retained for the period required to complete verification, and for a defined period thereafter as required by legal obligations.
• Support communications are retained for a reasonable period to help resolve any follow-up queries or disputes related to the same matter.
• Technical and usage data is typically retained in aggregated or anonymised form after a short period and is not linked back to individual accounts.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your account.

8 Data Security

luck22 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure.

• All data transmitted between your device and luck22 servers is encrypted using HTTPS/TLS protocols.
• Account passwords are stored in hashed form and are never accessible in plain text, even internally.
• Access to personal data within luck22 is restricted to team members who require it to fulfil specific operational functions, and is governed by internal access controls.
• Payment data shared with JazzCash, Easypaisa, Raast and other payment processors is handled by those providers under their own security standards.
• Regular reviews of data security practices are conducted to identify and address potential vulnerabilities.

9 Your Rights

As a luck22 user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your registered account details.

• Right of access: You may request a copy of the personal data luck22 holds about you. We will respond within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can also update basic account details directly in your account settings.
• Right to deletion: You may request the deletion of your personal data. This right is subject to luck22's legal obligations to retain certain records. Where deletion is not possible in full, we will explain which data must be retained and why.
• Right to restrict processing: In certain circumstances, you may request that we restrict how your data is processed while a query or complaint is being resolved.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
• Right to data portability: Where technically feasible and applicable, you may request a copy of your data in a structured, commonly used format.

10 Children's Privacy

luck22 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Registration on luck22 requires users to confirm that they are 18 years of age or older.

If luck22 becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, any balance will be forfeited, and the associated data will be deleted from our systems as promptly as possible.

If you believe a minor has registered on luck22, please notify us immediately at [email protected] so that we can take appropriate action.

11 Third-Party Links

The luck22 platform may on occasion reference other online services or products in a general context. However, luck22 does not include external hyperlinks to third-party websites within the platform itself, and this Privacy Policy applies solely to data collected and processed by luck22.

luck22 is not responsible for the privacy practices of any external platforms or services. If you choose to visit any third-party service independently, we encourage you to review that service's privacy policy separately.

12 Changes to This Privacy Policy

luck22 may update this Privacy Policy from time to time to reflect changes in how we handle personal data, updates to the platform's services or evolving best practices. When material changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top.

Your continued use of luck22 after a Privacy Policy update constitutes your acceptance of the revised policy. If any update materially affects your rights, luck22 will make reasonable efforts to notify you through your registered contact details.

We encourage you to review this page periodically to stay informed about how luck22 protects your privacy.

13 Contact Us

For any questions, requests or concerns about this Privacy Policy or how luck22 handles your personal data, please get in touch with the support team directly:

• Email: [email protected]
• Platform: luck22.onl
• Support is available seven days a week. Responses are typically fastest during Pakistan standard business hours (PKT).

When contacting us about a data rights request, please email from your registered address and include your account username so we can locate your records efficiently. We aim to acknowledge all privacy-related requests within a timely manner and resolve them as quickly as reasonably possible.